Frequently Asked Questions
Expert support and guidance for your aesthetic practice.
Are your aesthetic machines FDA cleared or CE certified?
Yes, all our professional equipment undergoes rigorous testing and carries the necessary certifications, including FDA clearance or CE marking, to ensure safety and compliance with international standards.
What kind of warranty do you offer on professional equipment?
We provide a standard 2-year comprehensive warranty on all main aesthetic units. This covers manufacturing defects and technical malfunctions, providing you with peace of mind for your investment.
Do you provide clinical training for the devices?
Absolutely. Every equipment purchase includes detailed instructional manuals and access to our online training portal. For advanced systems, we also offer live virtual training sessions with certified clinical educators.
What is the typical shipping timeframe for large equipment?
Domestic orders for large machinery typically arrive within 7-10 business days. We use specialized freight carriers to ensure your high-value equipment is handled with the utmost care during transit.
Do you offer financing or lease-to-own options?
Yes, we partner with leading medical equipment lenders to offer flexible financing plans, including 0% interest options for qualified practices and lease-to-own programs to help manage your cash flow.
What is your return policy for professional machinery?
We offer a 30-day satisfaction guarantee. If the equipment does not meet your professional requirements, it can be returned in its original packaging. Please note that a restocking fee may apply to used aesthetic units.